Before Submitting an Inquiry
Please check the FAQs (Frequently Asked Questions) page before you contact us with your inquiry.
Contact Us
Contact Us
- If we receive your inquiry on a weekend or holiday, note that our response will be sent from the next business day onward.
- Depending on the content of your inquiry, it may take some time for us to reply, or we may not be able to reply at all.
- Please put @faq.konami.com in the safe list of your email account to ensure that you receive emails from us.
- Please refrain from reposting, reusing, or otherwise repurposing the information included in our response.
*Please note that we are unable to respond to or investigate inquiries sent to the eBaseball™ Fan Club regarding accounts used within the app.
Since each app has its own dedicated account inquiry form, please use it to send us your inquiry.
Thank you for your continued support of eBaseball™ Fan Club.
This is a notice to inform you that our customer inquiries department will be operating at limited capacity during the following period:
04/26/2025 - 05/06/2025
Although you will still be able to contact us via email during this time, depending on the content of your inquiry, you may have to wait until 05/07/2025 or later to receive a response.
We appreciate your patience and understanding concerning this matter.